Technology executive · AI operations · Strategy & transformation

John McGurk

He leads an agentic AI operations platform that is live in production in enterprise IT operations, with EU regulation designed into the agent architecture. He brings forty years in technology to it: global organizations of thousands, the strategy behind the sale of a $1.5B-revenue business, and a record as the executive called in when a program was genuinely broken.

Currently VP, Cross-Functional Services & AI Operations at Atos. Based in Colorado. Contact: [email protected]

Now

Agentic AI, live in production

He leads Atos's AI operations platform from development through global deployment into production. It works inside the existing incident process, enriching live incidents for engineers, and a person closes every one.

Regulation in the architecture

EU AI Act, GDPR, NIS2 and ITIL requirements are mapped to specific mechanisms in the agent design: human oversight, data minimization, auditable decision records. The code is on track for Cyber Resilience Act compliance.

Data centers and global tools

He also leads data center and platform strategy, including the move after the industry-wide VMware licensing shift and AI-ready capacity, and owns the global tools shared across the business lines.

The record

6,000people in a global delivery organization across 17 countries
$1.5Bannual revenue of the IT outsourcing business sold to Atos; one of the five executives on the core team, and author of its strategy
$300M+of contract risk eliminated as EVP, Special Operations & Recovery
+111%operating profit in 11 months, growing a cloud business
  1. NowVP, Cross-Functional Services & AI OperationsAtos
  2. 2023–24Chief Information Officer, reporting to the CEO and a private-equity boardHealthComp / Personify Health
  3. 2021–23Chief Executive Officer of a security-focused managed services providerInfonaligy
  4. 2010–21EVP Special Operations & Recovery · EVP Global Head of Engineering · EVP Global Service Operations · VP Cloud ServicesXerox / Atos
  5. 2002–10Data center strategy, shared services, Fortune 100 architectureSabre · Phoenix Health · ACS
  6. 1996–02Senior Consultant, including Watson Labs projects (Deep Blue platform support)IBM
  7. BeforePhysics-department computing at LSU, VAX clusters, sole IT for a trucking companyLSU · early career

How he works

Execution

Getting things done is his core strength: producing deliverables and driving an organization to results, whether that's running a 6,000-person delivery organization day to day or turning around a contract losing $1M a month.

Observability first

Whether he is setting strategy, running a large organization or fixing a program, he builds an honest picture from data first, then acts on the few things that matter most.

Security in the remit

The CISO reported to him at Xerox and at HealthComp, he ran a security-focused managed services provider, and he has led recoveries from serious incidents, including ransomware.

Proof before the pitch

He prefers a working prototype to a slide, and treats it as the start of the conversation with stakeholders, not the end.

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Mohawk: AI operations, hands on

On his own time John runs Mohawk, a personal lab that works like a small enterprise IT operation: monitoring, security monitoring, an asset database, ticketing and runbooks, with AI agents investigating incidents across all of it.

The agents work under the same disciplines a large service provider uses. They observe and recommend freely, act only through pre-approved runbooks on systems explicitly opted in, and record every decision. John designed and governs it; AI did most of the building at his direction.

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